Privacy Policy

Last Updated: 21st June 2025

At Divine Neutrality, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://divineneutrality.com (the “Site”).

By accessing or using the Site, you consent to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please refrain from using the Site.

  1. Information We Collect

We collect personal information that you provide to us directly, as well as information automatically collected through your use of the Site. This information may include:

  • Personal Identifiable Information (PII): Name, email address, phone number, and any other information you voluntarily provide when contacting us or creating an account.
  • Technical Information: IP address, browser type, operating system, referral URLs, and other technical details about your device.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our Site (see section 6 for more details).
  1. How We Collect Information

We may collect personal information in the following ways:

  • Directly from you: When you fill out forms, create an account, make a purchase, or contact us for support.
  • Automatically: We automatically collect certain information when you visit the Site, such as your IP address, browsing activity, and device information.
  • From third parties: We may receive information from third parties such as social media platforms, analytics providers, and advertising networks.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.
  • To respond to inquiries or support requests.
  • To communicate with you about updates, promotions, or offers.
  • To personalize your experience on the Site.
  • To analyse Site usage and trends for optimization.
  • To comply with legal obligations and protect against fraud or misuse.
  1. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you wish to request deletion of your information, please contact us using the details below.

  1. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party providers that assist with our services (e.g., payment processors, email marketing services).
  • Legal Requirements: We may disclose your information to comply with legal obligations or in response to lawful requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: If our business is sold or merged, your information may be transferred as part of the transaction.
  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our Site, analyse trends, and gather information about how our Site is used. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of the Site.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on the Site.

  1. Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If you believe your personal information is incorrect, you can request that we correct it.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

  1. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

  1. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us so we can delete that information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: